Frequently Asked Questions (Fixed Route)
GENERAL QUESTIONS
My stop is not shown on the map or timetable. Will the bus stop there?
My stop is not shown on the map or timetable. Will the bus stop there?
The B-Line schedules only list selected time points on each route. The bus will stop at every stop location along that route if people are waiting there, not only at the listed time points. A complete list of stop locations by route is available on the individual route pages. You can estimate the time the bus will be at your stop by looking at the nearest time points before and after your selected stop. You can also use the Plan My Ride tool to see how far away your bus is from your stop in real time.
The strip on the back of my card is faded and doesn't work anymore. Can I get a replacement? Fare cards can be replaced on a case by case basis by visiting the BCAG office at 326 Huss Drive, Suite 150. If you're unable to visit BCAG in person, you can mail your card in with a self addressed and stamped envelope and an explanation of what happened to:
BCAG
326 Huss Drive, Suite 150
Chico, CA 95928
I want to make a comment about the bus system. What do I do?
Please feel free to Contact Us anytime with comments, questions, concerns, praise, or complaints. You can reach us by phone, email, Facebook message, or by using the comment cards that are on the buses and mailing them in.
I bought the wrong bus pass. Can I get a refund?
We do not offer refunds for any purchase, however if you come to the BCAG office on a case-by-case basis we can help with exchanges of unused passes.
How many bags can I bring on the bus with me?
You can bring a reasonable number of bags with you that can be safely stowed for the trip and that you can remove from the bus in one trip. If you have questions on a specific scenario involving your personal items, please reach out and give us a call.
What can I do if I have lost something on the bus?
Lost and found items that are retreived by B-Line or BCAG staff are kept for 30-days. Items can be claimed at the B-line office located at 326 Huss Drive, Suite #125, Chico, CA, between 8 a.m. and 5 p.m., Monday - Friday. If you think you may have lost an item while using B-Line, we strongly suggest that you give the B-Line customer service a call prior to coming to the office. They can be reached at 530-342-0221 during the hours listed above. You can also contact us via our online contact form here or via email at info@bcag.org.
What about bicycles on the bus?
We love it when B-Line riders are able to use bikes and buses together to get around! Bike racks are located on the front of all B-Line buses. Read more here about some of the logistics and expectations about bringing your bike along on the bus.
Are animals allowed on the bus?
Animals, other than service animals, are not permitted onboard B-Line unless in a secured cage. Disruptive behavior from any animal is not allowed. B-Line follows the Federal Transit Administration (FTA) and the Americans with Disabilities Act (ADA) regulations (FTA 49 CFR - Section 37.3, Section 37.167(d)) on the definition of a service animal. A transit employee may ask two questions: (1) is the animal a service animal required because of a disability, and (2) what work or task has the animal been trained to perform.
SERVICE REQUESTS
Can B-Line provide private shuttle service?
Can B-Line provide private shuttle service?
Due to limitations with federal and state funding, B-Line cannot provide any specialized service, including shuttle service. This is outside of B-Line's designation as a public transit agency.
Will B-Line modify its routes to serve new development?
B-Line will consider serving new developments once complete and if demand reaches a level that warrants service. Aside from designated stops, the only time B-Line can serve new developments or special requests outside of our system is if local jurisdictions pay for the cost of the service or if demand surpasses the need for jurisdiction fees.
